Tenant FAQ

We generally advise 2-4 weeks between paying the admin fee and moving into the property. This is depending on the credit checks and if there is any work needed on the property.

A guarantor is someone who is willing to act on your behalf for whatever reason you are unable to pay. They take on the responsibility of making sure that you (as a tenant) will upkeep the obligations of the Tenancy Agreement. A guarantor must either be a homeowner, or someone who is in fulltime employment 

Please leave a message with your name, contact number and query on the office phone (0191 370 1898). Emergencies will be answered providing a message is left as calls are re-directed to the manager.

Once your initial 6 Month Fixed Period has expired and you have started your Rolling Tenure, this simply means your Tenancy is now on a month by month basis. If you wish to leave and move out we require one months written notice.

Yes. However, upon vacating the property it must be returned to neutral colours. Flooring must be discussed with us as all landlords are different.

You will need to bring the full rent and bond in cash on the day you move in. If you need a guarantor during the application process they will also need to be present to sign paperwork.

Pets (such as cats & dogs etc) are generally allowed in our properties with the exception of upstairs flats and blocks of flats. There will be a £100 charge added to the bond. However, consent from the landlord is essential before acquiring a pet. Please speak to a member of staff if this applies to you

We will need 1 months notice in writing either by email or letter. Rent must be paid up to date prior to the move out. The property must be left in a clean and tidy state with no debt on the gas and electric meters as this mat affect your bond.

Yes, you need to pay a deposit. This is in place for protection of the property. The amount is the same equivalent to the rent, unless otherwise stated. It is held in the Deposit Protection Scheme (DPS) until the end of the tenancy.